Privacy Policy

1 Introduction

q777 is committed to protecting the privacy and personal data of all players who use our online gaming platform. This Privacy Policy applies to all users of q777.xyz and any associated mobile applications, services, and features (collectively, the "Platform"), including players based in the Philippines and other jurisdictions where q777 operates.

This policy is designed to be transparent and straightforward. We want every Filipino player — whether you're logging in from Makati, Quezon City, or anywhere else in the archipelago — to clearly understand what data we hold about you and why. If you have questions that this policy does not answer, our support team is available 24/7 via live chat.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.

2 Data We Collect

q777 collects personal data that you provide directly, data generated by your use of the platform, and in some cases data from third-party sources used to verify your identity. The categories of data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by law or regulatory obligation.

3 How We Use Your Data

q777 uses your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your data are:

• Account Management: To create, maintain, and manage your q777 player account, including authentication and security.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with applicable regulations and to prevent fraud and money laundering.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BDO, BPI, Metrobank, UnionBank, and other supported payment methods in Philippine Peso (PHP).
• Platform Operation: To deliver games, process wagers, calculate winnings, apply bonuses, and maintain the technical infrastructure of the platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through live chat and email.
• Responsible Gaming: To monitor gaming behaviour, enforce deposit and loss limits, process self-exclusion requests, and identify players who may need support.
• Legal Compliance: To comply with applicable laws, regulations, and requests from competent authorities, including anti-money laundering (AML) and counter-terrorism financing (CTF) obligations.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent to receive such communications.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the overall quality and performance of the q777 platform.

4 Legal Basis for Processing

q777 processes your personal data on the following legal bases, consistent with applicable data protection legislation including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173):

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to when registering your account — including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations and responses to lawful requests from regulatory authorities.
• Legitimate Interests: Processing necessary for q777's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving our services — provided these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing & Third Parties

q777 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the following limited circumstances:

• Payment Processors: We share necessary financial data with payment service providers (such as GCash, PayMaya, and banking partners) to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Providers: We may share identity documents with third-party KYC and AML compliance service providers to verify your identity and age. These providers process data solely on our behalf and under strict confidentiality obligations.
• Game Software Providers: Certain game data may be shared with third-party game studios and live dealer operators who supply games to the q777 platform. These providers receive only the data necessary to operate their games.
• Regulatory Authorities: q777 may be required to disclose personal data to regulatory bodies, law enforcement agencies, or other competent authorities in response to lawful requests, court orders, or legal obligations.
• Fraud Prevention Services: We may share data with fraud detection and prevention services to protect the integrity of the platform and the security of all players.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of q777's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom q777 shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

6 Cookies & Tracking Technologies

q777 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform. Cookies are small text files stored on your device when you visit q777.xyz. They help us keep you logged in, remember your preferences, and understand how players use the platform.

The types of cookies q777 uses include:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to personalise your experience on q777.
• Analytics Cookies: Used to collect anonymised data about how players navigate and use the platform, helping us identify areas for improvement. This data does not identify you personally.
• Responsible Gaming Cookies: Used to track session duration and gaming activity to support responsible gaming features such as session time reminders.

q777 does not use cookies to build advertising profiles or share tracking data with third-party advertising networks. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to use certain features of the platform.

7 Data Retention

q777 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general data retention periods are as follows:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and regulatory record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by applicable financial regulations.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Gaming History: Detailed game logs and wagering records are retained for a minimum of three (3) years for dispute resolution and responsible gaming monitoring purposes.
• Support Communications: Live chat transcripts and support emails are retained for two (2) years from the date of the interaction.
• Marketing Data: Marketing preference records are retained until you withdraw consent or close your account, plus one (1) year for compliance documentation purposes.

When personal data is no longer required, q777 will securely delete or anonymise it in accordance with our internal data disposal procedures.

8 Data Security

q777 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the q777 platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing of platform infrastructure.
• Strict access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Real-time fraud detection and monitoring systems to identify and respond to suspicious activity.
• Secure data centres with physical access controls and environmental safeguards.

9 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012 (RA 10173) and other applicable data protection laws, you have the following rights with respect to your personal data held by q777:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data q777 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request its transfer to another data controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact q777 customer support via live chat or email at [email protected]. We will respond to all data subject requests within thirty (30) days of receipt. In some cases, we may need to verify your identity before processing your request.

10 Children's Privacy

The q777 platform is strictly intended for adults aged 21 years and above, in accordance with Philippine regulations governing casino-style online gambling. q777 does not knowingly collect personal data from individuals under the age of 21.

If you are a parent or guardian and believe that a minor has registered on the q777 platform, please contact our support team immediately at [email protected] so we can take prompt action.

11 International Data Transfers

q777 primarily serves players in the Philippines and processes most personal data within the region. However, some of our third-party service providers — including game software providers, KYC verification services, and cloud infrastructure partners — may be located in other countries.

Where personal data is transferred outside the Philippines, q777 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law. These safeguards may include:

• Contractual clauses requiring the recipient to protect personal data to the same standard as q777.
• Transfers to countries or organisations that have been assessed as providing an adequate level of data protection.
• Other legally recognised transfer mechanisms as permitted under the Philippine Data Privacy Act.

By using the q777 platform, you acknowledge and consent to the transfer of your personal data to third-party service providers in other jurisdictions, subject to the safeguards described above.

12 Changes to This Privacy Policy

q777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how q777 protects your personal data.

Your continued use of the q777 platform following the publication of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised policy, you should cease using the platform and may request account closure.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way q777 handles your personal data, please contact our Data Privacy team through any of the following channels:

• Live Chat: Available 24/7 directly from the q777 platform — the fastest way to reach us.
• Email: [email protected]

q777 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within thirty (30) days. For complex requests, we may require additional time and will notify you accordingly.