Terms & Conditions

1 Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and q777 ("q777," "we," "us," or "our") governing your use of the q777 online gaming platform accessible at q777.xyz and any associated mobile applications, services, features, and content (collectively, the "Platform").

By completing the registration process, making a deposit, placing a wager, or otherwise accessing any part of the q777 Platform, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be bound by them. These Terms apply in addition to any game-specific rules, bonus terms, privacy policy, and responsible gaming policy published on the Platform, all of which are incorporated herein by reference.

q777 reserves the right to update, amend, or replace these Terms at any time. Continued use of the Platform following the publication of any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2 Eligibility

To register and use the q777 Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, in accordance with Philippine gaming regulations applicable to casino-style online gambling.
• You must be a natural person and not a corporation, partnership, trust, or other legal entity.
• You must be legally permitted to participate in online gambling activities under the laws of your jurisdiction of residence.
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You must not be an employee, contractor, director, officer, or agent of q777, nor an immediate family member of any such person.
• You must not be subject to any self-exclusion order, whether imposed by q777 or any regulatory authority.

3 Account Registration

To access the full features of the q777 Platform, you must create a registered account. During registration, you agree to provide accurate, current, and complete information, including your full legal name, date of birth, residential address, email address, and contact number. You are responsible for maintaining the accuracy of this information and must update it promptly if it changes.

Each individual may hold only one (1) registered account on the q777 Platform. The creation of multiple accounts by the same individual — whether using different names, email addresses, payment methods, devices, or IP addresses — is strictly prohibited. q777 reserves the right to merge, suspend, or permanently close duplicate accounts and to void any transactions, bonuses, or winnings associated with them.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. q777 will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure. You must notify q777 immediately if you suspect any unauthorized use of your account.

q777 reserves the right to conduct identity verification (KYC — Know Your Customer) checks at any stage of the account lifecycle, including at registration, before processing withdrawals, or at any time q777 deems necessary. Failure to provide satisfactory verification documents may result in account suspension or closure.

4 Deposits & Withdrawals

q777 accepts deposits and processes withdrawals in Philippine Peso (PHP) through the following payment methods: GCash, PayMaya, BDO, BPI, Metrobank, and UnionBank. The availability of specific payment methods may vary and is subject to change without prior notice.

Deposits: The minimum deposit amount is ₱100. Deposits are generally credited to your q777 account balance in real time or within a few minutes, depending on the payment method used. q777 does not charge fees on deposits, though your payment provider may apply their own transaction charges.

Withdrawals: Withdrawal requests are subject to identity verification. q777 reserves the right to request supporting documentation — including government-issued ID, proof of address, and proof of payment method ownership — before processing any withdrawal. Withdrawals will only be processed to a payment method that has been previously used to make a deposit on the account, or to a verified account in the player's own name.

Processing Times: q777 aims to process withdrawal requests within 15 minutes to 24 hours of approval, subject to verification requirements. Processing times may vary depending on the payment method and volume of requests.

• q777 reserves the right to delay or withhold withdrawals pending completion of KYC verification.
• Withdrawals may not be processed to third-party accounts or payment methods not registered in the player's name.
• q777 is not responsible for delays caused by the player's bank or payment provider.
• Funds deposited into a q777 account do not accrue interest.

5 Bonuses & Promotions

q777 offers various bonuses and promotional offers to eligible players, including but not limited to welcome bonuses, reload bonuses, cashback offers, free spins, and VIP rewards. All bonuses and promotions are subject to specific terms and conditions, which will be published alongside each offer.

Unless otherwise stated in the specific promotion terms, the following general bonus conditions apply:

• Bonuses are subject to wagering requirements that must be fulfilled before any bonus-derived winnings can be withdrawn.
• Wagering requirements must be completed within the time period specified for each bonus. Bonuses not used within the specified period will expire and be removed from the account.
• q777 reserves the right to determine which games contribute to wagering requirements and at what percentage. Live casino games and certain table games may contribute at a reduced rate or not at all.
• Bonuses are intended for recreational players only. q777 reserves the right to withhold or cancel bonuses if it determines that a player is exploiting promotional offers.
• Only one bonus may be active at a time unless otherwise specified.
• q777 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.

6 Game Rules & Fair Play

All games available on the q777 Platform are governed by individual game rules, which are accessible within each game interface. In the event of any conflict between these Terms and the specific rules of a game, the game-specific rules shall prevail with respect to that game.

q777 uses certified Random Number Generator (RNG) technology for all applicable games to ensure fair and unpredictable outcomes. Live dealer games are operated by licensed third-party studio providers and are subject to their own operational standards and oversight.

q777 publishes Return-to-Player (RTP) percentages for slot games. These figures represent theoretical long-term averages and do not guarantee individual session outcomes. All gambling involves risk, and players should be aware that they may lose the money they wager.

In the event of a technical malfunction, disconnection, or system error during a game session, q777 reserves the right to void the affected round and return the wager to the player's account. q777's decision in such matters is final.

7 Prohibited Conduct

The following conduct is strictly prohibited on the q777 Platform. Violation of any of these prohibitions may result in immediate account suspension, permanent ban, forfeiture of all balances and winnings, and referral to relevant law enforcement authorities:

• Registering or using the Platform if you are under 21 years of age.
• Providing false, misleading, or fraudulent information during registration or verification.
• Creating or operating more than one account on the Platform.
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the Platform or its games.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage.
• Engaging in collusion, chip dumping, or any form of coordinated play designed to manipulate game outcomes.
• Using the Platform for any money laundering, fraud, or other illegal financial activity.
• Attempting to reverse-engineer, decompile, or tamper with any part of the Platform's software or infrastructure.
• Engaging in any conduct that disrupts, damages, or impairs the Platform or the experience of other players.
• Accessing the Platform from a jurisdiction where online gambling is prohibited.

8 Intellectual Property

All content on the q777 Platform — including but not limited to the q777 brand name, logo, trademarks, game graphics, software, text, images, audio, video, and user interface design — is the exclusive property of q777 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without the prior written consent of q777.

Any unauthorised use of q777's intellectual property is strictly prohibited and may result in legal action.

9 Privacy & Data Protection

q777 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and use of your personal data as described in the Privacy Policy.

q777 implements industry-standard security measures, including 256-bit SSL encryption, to protect your personal and financial data. However, no method of electronic transmission or storage is completely secure, and q777 cannot guarantee absolute security.

q777 will not sell, rent, or share your personal data with third parties for their own marketing purposes without your explicit consent, except as required by law or as necessary to provide the Platform's services (e.g., payment processing, identity verification).

For full details on how q777 handles your data, please review the Privacy Policy.

10 Limitation of Liability

To the fullest extent permitted by applicable law, q777 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform, including but not limited to:

• Loss of funds resulting from gambling activity on the Platform.
• Technical failures, interruptions, or errors affecting game availability or outcomes.
• Unauthorised access to your account resulting from your failure to maintain the security of your credentials.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers.
• Any loss or damage arising from your reliance on information provided on the Platform.

q777's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your q777 account in the thirty (30) days preceding the event giving rise to the claim.

11 Termination & Account Closure

q777 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, for reasons including but not limited to:

• Breach of any provision of these Terms.
• Suspected fraudulent, illegal, or abusive activity.
• Failure to complete identity verification within a reasonable timeframe.
• Receipt of a self-exclusion request from the player.
• Regulatory requirements or instructions from a competent authority.

Upon account closure, any verified real-money balance remaining in the account (net of any bonuses subject to wagering requirements) will be returned to the player via their registered payment method, subject to completion of any outstanding verification requirements.

You may request the closure of your own account at any time by contacting q777 customer support. If you are closing your account for responsible gaming reasons, q777 will process your request promptly and apply any applicable self-exclusion measures.

12 Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable laws. In the event of any dispute arising out of or in connection with these Terms or your use of the q777 Platform, you agree to first attempt to resolve the matter informally by contacting q777 customer support.

If a dispute cannot be resolved informally within thirty (30) days of written notice, the parties agree to submit the dispute to binding arbitration. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding on both parties.

Nothing in this clause shall prevent q777 from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or to prevent irreparable harm.

13 Amendments to These Terms

q777 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, q777 will notify registered players via email or a prominent notice on the Platform. The updated Terms will take effect on the date specified in the notice.

Your continued use of the q777 Platform after the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure.

It is your responsibility to review these Terms periodically to stay informed of any changes. The "Last Updated" date at the top of this page indicates when the Terms were most recently revised.

14 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you need assistance with your q777 account, please contact our customer support team:

• Live Chat: Available 24/7 directly from the q777 Platform.
• Email: [email protected]

q777 aims to respond to all written enquiries within 24 hours. For urgent account matters, live chat is the fastest way to reach our support team.